MyEUSA Ltd Returns and Refund Policy
Withdrawal of order: You may cancel or return your order from the day you place the order until 30 days after the receipt of the ordered items. If you have been charged for the items you will receive a refund excluding MyEUSA’s delivery costs. Should you choose to keep certain items and only partially cancel your order. You will find the full returns policy on our store website MyEUSA.com
If you wish to cancel or return your order, please provide us with notice in writing either by post, by sending a letter to the company address: Electroceuticals USA LLC 52 Riley Road #318, Celebration FL 34747
Or via email to: info@MyEUSA.com
We will provide a refund attempting to use the same method used for the payment as soon as possible or at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence (postal proof) of you having sent back the items.
If any item you have received is defective please notify MyEUSA promptly and return the item in accordance with section 2 below. MyEUSA will for any product deemed defective, provide a full refund. The provisions set forth herein do not limit any statutory rights.
MyEUSA guarantees a full refund of the returned items in accordance with section 1 Withdrawal of order) provided that the items are in the same condition as they were upon your receipt. This means the items and or devices should not have been damaged, soiled or dismantled. This does not apply to the pads, which would be in a used condition after trying out the device, thus any worn pads do not need to be returned . Unused pads should be included in the returned items . All other items included in the product packaging need to be returned.
All mechanical faults not caused by external damage are covered under the 2 year warranty for the Devices. Please send any Warranty returns to us at this address: Electroceuticals USA LLC 52 Riley Road #318, Celebration FL 34747